1. Call Customer Services on 01695 575 812 or email at detailing your order number, item you would like to return and reason for return. Our Customer Services team will provide you with a Returns Authorisation Number (returns must include this for a refund to be processed).  Our office opening hours are 10am – 4pm, Monday to Friday. Any contact outside of this time will be responded to on the next working day.
  2. Pack up your return in its original packaging and with your Returns Authorisation Number. If you do not have the original packaging make sure you pack the items so that they cannot get damaged in transit.
  3. If the item is faulty or incorrect, we will arrange to collect or to cover the cost of the return.  If the return is for any other reason, you are responsible for returning the item to us.
  4. Once your order has been received at Head Office, we will issue the appropriate refund. We aim to do this within 48 hours of receipt, however during busy periods this can sometimes take longer.