Frequently Asked Questions
LeoMay Ltd (T/A North West Flags) We are an online flag and flagpole company located in Ormskirk, Lancashire. Our products are sourced locally and from around the world with quality in mind. Our personal service sets us apart from many other online stores. We supply flags worldwide, and carry a huge range of country flags and many more novelty and specialist flags . We have new lines arriving all the time, if you cannot see what you require on the site please don't hesitate to get in touch.
Email : email@example.com Tel : 01695 575812 (Monday - Friday 10am - 5pm) Post : North West Flags, 105 Malthouse Business Center, 48 Southport Rd, Ormskirk, Lancs, L39 1QR
What are the flags made of?
Our flags and Bunting are full colour screen printed on 100% polyester. The flags are printed in colour true to the country of origin. (Colour / images on the web are a used as a guide only). Sometimes the actual shape may vary from the actual flag. All flags come with two brass eyelets for flying the flags are double stitched to provide strength. The standard 5ft x 3ft (1500mm x 900mm) size flag is by far the most common size. Other sizes are available, but are less popular.
Are the flags suitable for outdoor use?
Flags are made for flying outdoors and these flags are no exception. However, these flags are made from polyester (Not canvas like some are) and are sold as souvenir / value flags. Therefore we recommend are only flown in light weather conditions.
When you buy from North West Flags your name and address, e-mail address and details of your purchase are recorded on our database - we NEVER retain credit card or bank information If you at any time wish us to delete your information from our system please send us a message via our contact page.
How do I place an order?
Placing an order is straight forward. Take the following steps : Add the products you want to buy to your Shopping Cart Once you have added all the items to your Shopping Cart. Click on "Checkout" If this is your first time shopping with us, you will be required to Open an account. We require this information to fulfil your order (Name, Address, Tel No and Post Code). You will also be required to enter a username and password. This is to enable you to check on the status of your order at a later date Once you are satisfied with your order. Click on "Checkout" At this stage you can Change the Shipping Address & also Add any delivery instructions. Click "Continue" (Step 1 of 3) If you have received a Discount Coupon. You enter the code at this stage. Click "Continue" (Step 2 of 3) Review your order. Make sure that all the details you entered are correct and click "Confirm Order" (Step 3 of 3) If you have PayPal. Log into Paypal using your e-mail address & Password and follow the on-screen instructions. If you don't have have a Paypal account, click on the option on the left hand side of the screen to pay with any debit or credit card.
I've missed the cut-off point for next day delivery
Give us a ring on 01695 575 812 and we'll try our best expedite an order.
I cant find the product I'm looking for?
We add to our range on a weekly basis. However, we realize that flags are released which we don't have listed on the site. If there is a particular flag you are looking for, please get in touch and we'll try our best to see if we can get you one.
How long does delivery take?
All Free delivery orders are dispatched using Royal Mail 2nd class Post. This can take between 2 - 6 days depending on your postage preference. Royal Mail 1st class delivery usually takes between 1 - 4 days. Express delivery takes 1 - 2 days. We dispatch orders Monday - Friday. We do not dispatch orders on Saturday and Sunday or Bank holidays.
Why do I need to open an account?
Before you can place an order via the web-site you are required to open an account. This is to allow us to ensure we have the correct details to fulfil your order. (Address, e-mail address & telephone number) We do not ask for any information which we do not need. We WILL NOT pass your details on to any other 3rd party. We only ask you to provide information we need to allow us to fulfil your order. Name, Address, Telephone number e-mail address. Your Telephone number and e-mail address are only used if there is any problem with your order. We WILL NOT pass your details on to any other 3rd party.
I don't have a Paypal account
That's not a problem. You don't have to have a Paypal account to use the Paypal secure system. You can also use a Visa, Maestro, American Express or Master Card. To use any of these other card types. Follow the normal checkout procedure. You will be asked to "Confirm Order" (Stage 3 of 3). Once you have clicked this option, you will then be offered the alternative payment options.
What other ways can I pay for my purchase?
If you prefer not to make your purchase over the internet. This is OK too. We accept orders via the post. Simply send a list of the flags you are looking for, your contact details a cheque (Made out to LeoMay Ltd) to North West Flags, 105 Malthouse Business Center, 48 Southport Rd, Ormskirk, Lancs, L39 1QR Once this payment has cleared, your purchase will be dispatched to you in the usual way
How do I create an account?
Before you can place an order via the web-site you are required to open an account. This is to allow us to ensure we have the correct details to fulfil your order. (Address, e-mail address and telephone number) We do not ask for any information which we do not need. To open an account, click on "Log In" at the top of the page, then enter your details in the New customer information. You will not be asked for any payment information at this stage
How much is delivery?
For UK orders - Standard 2nd class delivery is included in the price. Royal Mail 1st class post is 99p and next day delivery is £5.99 (Orders need to be made online by 2pm for next day delivery)
How will my order be delivered?
All orders are sent out Royal Mail. You will not be required to sign for delivery of your order (So don't worry about being in when it arrives) Orders up to 6 flags will generally fit through a standard letter-box. Orders over 6 flags will be too big to fit through the letter box. If your not in when the delivery is made, your postman will usually leave a note for you to collect from the nearest sorting depot.
Can you deliver to another address?
Yes, we can deliver to any address you want. When prompted (Stage 1 of 3), you can change the address for the flags to be delivered to.
Can my order be shipped internationally?
Yes, we can deliver anywhere in the world (Air Mail) for an additional postage fee, based on the delivery address and the size & weigh of the order. You will see an estimated delivery cost at the bottom of your order screen to see how much delivery will be.
What happens if I'm not in?
Orders up to 6 flags will generally fit through a standard letter-box. Orders over 6 flags will be too beg to fit through the letter box. If your not in when the delivery is made, your postman will usually leave a note for you to collect from the nearest sorting depot.
Can I guarantee a delivery time?
You will usually receive your flag within 6 working days. If you need delivery sooner than this, we offer an Express delivery option. This option takes 1 - 2 days for delivery
I have received a wrong product
If in the unlikely event you have received the incorrect item. Send us an e-mail : firstname.lastname@example.org Please state your order number, including the flag you order & the flag you received. We will send out the correct flag straight away, along with a SAE envelope (Postage Paid) for you to send the incorrect flag back to us
What is the cancellation policy
If you wish to cancel your order, please either contact us on tel : 01695 575 812 or email : email@example.com Where possible we will cancel the order before it is shipped & refund the total order including any additional postage paid at the time of purchase (Express, Saturday delivery etc) Will be refunded. If you wish to cancel your order after the order has been dispatched, please contact us the same way. Unless the item is faulty, it should be in a new & unused condition. We will refund the value of the purchase to the same card used to make the purchase. You are responsible for the cost of returning any unwanted goods. Any additional postage paid at the time of purchase (Express, Saturday delivery etc) Will not be refunded.
I want to return an item
Customer satisfaction is our number 1 priority. This is why we off a 100% satisfaction guarantee If your product is faulty or damaged, or you are not satisfied for any reason with your purchase. Send us an e-mail : firstname.lastname@example.org Please state your order number the reason for return a returns number will be issued. No quibbles.
What is the return policy
Unwanted / Non Faulty Goods - We ask that any unwanted goods are returned to us within 7 days of receipt of your order. You are responsible for the cost of returning any unwanted goods. Goods must be returned to us in new condition (Including packaging) Faulty / Damaged / Incorrect Goods - In the unlikely event that your goods arrive faulty, damaged or incorrect, we will either provide a full refund, or send replacement goods as soon as possible once the problem has been reported.
Education and Government orders Welcome
We are pleased to accept official purchase orders from Government, Education, Local Council and Health Authorities / Trusts. Please post / email / fax your order to the address at the top of the page. Including the following information : Your Purchase Order Number Products required (Including size) Price per item (Prices already include VAT and Delivery), or call us on 01695 575812 to discuss your requirements in more detail.
We can offer discounts for orders of over 25 flags. Contact us on 01695 575 812 to discuss your requirements in more detail.